Frequently Asked Questions

Our trailer requires flat ground and suitable access to your property. prior to your event, We may request photos or arrange a site visit to ensure everything is set up properly.

Hydro access is required. If unavailable, we can bring a generator with prior notice.

We use propane gas ovens that are extremely hot at all times. For safety, please ensure that children and animals are always supervised around the trailer.

We require a minimum of 60 minutes prior to your event to set up and ensure the ovens are at the correct temperature.

After the event, We will need approximately 30 minutes to close up and leave.

Upon verbal/written confirmation of a booking, an invoice with a deposit figure will be provided to the Client in writing by Kick Ass Pizza detailing the deposit amount, and the amount and timings of the final payment. 

No booking is confirmed until the deposit payment has been received. 

The final payment figure will be payable by the Client no later than the agreed date, as detailed on the invoice.  

If the Client fails to make the final payment in accordance with our terms and those detailed on the invoice, Kick Ass Pizza reserves the right to void the booking and retain the deposi

If you would like or need to cancel a booking, we require notice in writing.

Any initial deposit once paid is non-refundable under any circumstances.

If you have paid in full, you will still be entitled to a refund, but we will retain the equivalent of 25% of the full amount, and the balance will be returned within 30 days.  

If we receive a cancellation less than 30 days from the scheduled event date, no refund will be due under any circumstances.

All bookings are subject to a minimum/agreed guest numbers/number of pizzas. These will be confirmed in writing

Any exceptional costs previously agreed with the Client incurred in preparation of the event up until the time of cancellation will be charged to the Client. 

We will endeavour to provide suitable adaptations to the Clients menu for any guests with special dietary requirements or allergies.  We cannot take any responsibility for any guests unless advised in advance (no later than 10 working days prior to the event).  

Kick Ass accepts no liability under any claim whatsoever arising (be it by negligence or otherwise) for any loss over the total amount of the booking costs. If you would like agree a higher liability limit for your booking, please let us know. We will be happy to discuss the options with you and what extra costs would be payable.

You will be able to check the full terms of our liability’s insurance shortly before your event

Note that this figure, which may change from time to time, is available upon request together with a copy of our Certificate. 

Kick Ass Pizza shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond our control and but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.